George Campbell is emeritus faculty of the Security Executive Council and former CSO of Fidelity Investments. The Security Executive Council (www.securityexecutivecouncil.com) is a leading problem-solving research and services organization focused on helping businesses effectively manage and mitigate risk.
Since the 1980s, businesses have developed formal ways of gauging, monitoring and pursuing excellence in manufacturing and operations, including the disciplines of Six Sigma, Kaizen, Operations Excellence and Total Quality Management. Delivering excellence in products and services is a common-sense, accepted business objective. But what is “excellence” in security?
