Brent O’Bryan, SPHR, SHRM-SCP, is Senior Vice President, Training & Organizational Effectiveness at Allied Universal. He has over two decades of experience recruiting, hiring, managing, coaching and developing employees at all levels for Allied Universal. As a certified DISC coach, Emotional Intelligence ESCI 360 Coach, Situational Leadership instructor and a Consultative Selling Skills trainer, he designs and implements programs for culture and change management, coaching skills and leadership development. He earned a BA in Psychology from Calvin College and an MSA in Human Resource Management from West Chester University. He can be reached at Brent.OBryan@aus.com. (Image courtesy of O'Bryan)