John H. Christman, CPP and Charles A. Sennewald, CPP are authors of Shoplifting: Managing the Problem, published by ASIS International, and this excerpt is by permission. The book is available from ASIS Customer Service ($42.00 ASIS members; $59.00 nonmembers) by calling (703) 519-6200 and requesting item number 1682, or online at http://www.asisonline.org/store.
What should chain store CEOs and merchants instruct security with respect to the use of force in detaining and apprehending suspects? Obviously, the first consideration should be to follow the