A survey has revealed that 2 out of 3 Americans cannot distinguish AI voices from real voices. 

The quick rise in various artificial intelligence (AI) platforms have caused a number of security concerns, including online voice scams.

Security teams can build in necessary security protections and hold training to promote greater awareness about the threats to voice networks.

Any organization handling personally identifiable information through an IVR or contact center must secure its systems and implement proper risk management protocols. If they don’t, they and their customers may well suffer severe financial and reputational damage in the years to come.

The rate of voice fraud climbed 350%+ from 2013-17 with no signs of slowing; voice fraud also increased by 47% between 2016-17, or one in every 638 calls.