Government can no longer afford to pursue monolithic, exquisite technology solutions. Given rising citizen expectations and the fast-changing technology landscape, state and local governments need to work closely with key stakeholders, including both citizens and IT vendors. This vision – call it “Connected Government” – will drive IT modernization. It’s a relationship-based approach to technology that will help state and local governments meet the immediate challenges of remote work and virtual citizen service, while also helping government IT leaders keep pace with innovation. Given the potential power of a Connected Government approach to IT services, it’s worth taking a deeper dive into how this mode of operation works.
