Articles Tagged with ''de-escalation training''

De-escalation is a key frontline security strategy in a range of situations, from hospitals to retail settings to office environments. Many sectors, such as travel and airlines, healthcare facilities, retail and more, have seen an increase in agitated behavior or violent incidents in recent years, some spawned from tensions rising regarding mask mandates and COVID-19 protocols. Here, we take a look at de-escalation strategies and training that security leaders can implement within their organizations to keep security, staff and visitors safe.

Occupational health and safety specialists CE Safety analyzed data from the Health and Safety Executive (HSE) and figures from Union of Shop, Distributive and Allied Workers (Usdaw) in the U.K.

The free event will cover the most common topics affecting professionals in the private security industry including technology integration in manned guarding, incorporating new security services, and de-escalation training.

Between illnesses, family tension and medical bills, hospitals are already harbors for stress, and nothing escalates a stressful situation into a dangerous one faster and more unnecessarily than poor customer service, says Jim Sawyer, Director of Security Services for Seattle Children’s Hospital.