Detroit Metropolitan Wayne County Airport ranks highest in passenger satisfaction among mega airports with a score of 786, according to a new study released by J.D. Power, the 2019 North America Airport Satisfaction Study.
The study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are those having 33 million or more passengers per year; large airports have 10 to 32.9 million passengers per year; and medium airports have 4.5 to 9.9 million passengers per year.
"The experience of getting through airport security—a perennial drag on airport satisfaction scores—has improved 5 points due to improved TSA processing and more widespread adoption of biometric screening technologies that move passengers through security faster," says the study.
Top 10 Mega Airport Satisfaction Index Ranking:
- Detroit Metropolitan Wayne County Airport
- Minneapolis-Saint Paul International Airport/World
- McCarran International Airport
- Orlando International Airport
- Dallas/Fort Worth International Airport
- Hartsfield-Jackson Atlanta International Airport
- Phoenix Sky Harbor International Airport
- Denver International Airport
- George Bush Intercontinental Airport
- Charlotte Douglas International Airport
Top 10 Large Airport Satisfaction Index Ranking:
- Portland International Airport
- Dallas Love Field
- Tampa International Airport
- John Wayne Airport, Orange County
- Raleigh-Durham International Airport
- Vancouver International Airport
- Sacramento International Airport
- Nashville International Airport
- Austin-Bergstrom International Airport
- William P. Hobby Airport
Top 10 Medium Airport Satisfaction Index Ranking:
- Indianapolis International Airport
- Jacksonville International Airport
- Buffalo Niagara International Airport
- Southwest Florida International Airport
- Palm Beach International Airport
- San Antonio International Airport
- Pittsburgh International Airport
- Cincinnati/Northern Kentucky International Airport
- Albuquerque International Airport
- General Mitchell International Airport
